The Power of Persuasion in Customer Success: Practical Strategies | Dr. Christopher Phelps
Description
In Part 2, Dr. Phelps dives deeper into the practical application of persuasion, covering key topics such as:
- What Pre-suasion is and how to use it to influence customer behavior
- The “Do Nothing” option and its role in decision-making
- Effective strategies for overcoming customer resistance to change
- How persuasion techniques can be used to drive upselling and increase revenue
Tune in to gain valuable tips and learn how to apply these persuasion tactics to your own work!
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Connect with Us:
Dr. Christopher Phelps - https://www.linkedin.com/in/dr-christopher-phelps-2b48b718/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Listen to the episode on Spotify - https://open.spotify.com/show/1Di7rGGs25vRMBrSUUEnxn?si=c63b6826030b45e8
We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.
Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmE?si=zshhJqR9RDevDal5GluZ0Q
Youtube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA
United States
